My secret folder app backup5/24/2023 ![]() ![]() ![]() If you have made backups on iCloud (rather than iTunes/desktop), you can attempt to access your backups using a method like this: On a Mac if you have Time Machine App you can check for older files in the specified location. If you did not make a backup before migration or you overwrote it, you can look for local backups in the locations listed here:. If you cannot see the files in iExplorer, but you know 100% that there were files present before the migration, then you can try to open the backup you made BEFORE the migration ideally, and not the one after the migration and where your problem came up. Then there might be some other issue, for example, you are not using the My Secret Folder app that we have developed, or you deleted the app before. If you are still unable to see files in the app, and you are unable to see files in iExplorer (make sure you followed the steps very carefully). If you make a new backup it will overwrite your previous one (one that contained all of your files) NOTE!! Please use the backup file you made BEFORE you migrated, as this is the one that will still contain your photos etc. There is a fix schedule in March 2018 DO NOT DELETE the APP! and please wait for the update.Ī common method to help with many of the above issues is to use iExplorer to check the contents of app via a desktop computer / mac, this is helpful even in some cases for My Secret Folder 2011 version, and possibly apps by other developers (that we don’t support). This is then impossible to be used to enter the app or reset. "I have forgotten my password, or it has changed overnight"Ī) there is a known issue that restoring My Secret Folder to a DIFFERENT device to the original will result in the passcode getting deleted. This results in permanent content loss.ī) The user is installing 2 different apps, so that it seems like the "new" install or update has no content, when it never had any to begin with, please refer to the original app installed, and send screenshots to support email. "Updated My Secret Folder, following iOS update and/or new device iCloud restore, and I have lost my files, or login"Ī) After investigation this is usually due to the user deleting the app and reinstalling. Known issues and most common support queries:. UPDATE with fixed incorrect passcode issue scheduled March 2018Ģ) My Secret Folder Classic is now live and updated date 6th Feb 2018 (v1.4)ģ) Support is now only offered via email: contacting it really helps to provide the following if possible:ī) screenshot of the app you are (now or still) usingĬ) the data size of the installed app on the device settings / storageĭ) the iOS version and device you are usingĮ) brief description of what went wrong, and how you think it happenedĤ) Secure Vault is scheduled for an update in the next 30 daysĥ) Picture Password Classic and Secure Photos are NOT scheduled for an update This is a summary of the current status.ġ) My Secret Folder is now live and updated on the App Store, as of 11th Jan 2018 then again 6th Feb 6th 2018 (v2.0.2) THANK YOU! for all the donations, we did not reach our target, but we have made the best possible updates with the resources we have.
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